PRIVACY POLICY

Effective Date: October 27, 2026

At Top Tier Fitness MKE, we are committed to providing high-quality personal training and small-group fitness services. We understand that schedules and circumstances may change. The following policy outlines our guidelines for cancellations, refunds, and purchased training sessions.

1. Personal Training Sessions

All training sessions must be scheduled in advance.
Clients must provide at least 24 hours' notice to cancel or reschedule a session.
Sessions canceled with less than 24 hours' notice may be counted as completed and deducted from the client's training package.
Clients who fail to attend a scheduled session without prior notice will forfeit that session.
Cancellations made at least 24 hours in advance may be rescheduled without penalty, subject to availability.

2. Refunds for Training Packages

Completed personal training sessions are nonrefundable.
Clients requesting a refund for unused prepaid sessions must contact Top Tier Fitness MKE directly.
Approved refunds will be calculated based on the remaining unused sessions, less the value of completed sessions and any clearly disclosed, applicable fees.
Refund requests will be reviewed individually.
Refunds will be returned to the original payment method whenever possible.

3. Small-Group Training

Small-group sessions are subject to the same 24-hour cancellation policy.
Missed sessions and late cancellations may result in forfeiture of the scheduled session.
Rescheduling is subject to class availability and group capacity.

4. Free Consultations and Promotional Offers

Complimentary fitness consultations and promotional training sessions are offered at no charge.
Free sessions have no cash value and cannot be exchanged for cash or refunds.
Promotional offers may be limited to new clients and are subject to scheduling availability.
Any expiration dates or additional promotional conditions will be disclosed when the offer is provided.

5. Medical or Emergency Circumstances

We understand that unexpected illness, injury, or personal emergencies may prevent clients from attending scheduled sessions.

In these circumstances, clients are encouraged to contact Top Tier Fitness MKE as soon as possible.

Requests for rescheduling, account credits, or refunds may be considered individually.

6. Cancellations by Top Tier Fitness MKE

If Top Tier Fitness MKE cancels a scheduled training session, clients will be offered the opportunity to reschedule at no additional charge.

If a replacement session cannot reasonably be provided, the client will receive a credit or refund for the affected prepaid session.

7. Refund Processing

Approved refunds will generally be initiated within 7–10 business days. Additional processing time may be required by the client's financial institution.

Nothing in this policy limits any refund or cancellation rights provided by applicable law or an existing written agreement.

8. Contact Information

For cancellation requests, refunds, or questions regarding this policy, please contact:

Top Tier Fitness MKE
Milwaukee, Wisconsin
Website: https://toptierfitmke.com
Email: [Insert business email]
Phone: [Insert business phone number]

By purchasing or scheduling training services, clients acknowledge the refund and cancellation terms disclosed to them before purchase.